Frequently Asked Questions

Got questions? We've got answers! Find solutions to common queries about our products, shipping, returns, and more here.

About The Company

Just over 20 years ago, women were deemed too fragile and emotionally unstable by boxing establishments to train and compete. Even now, the industry remains predominantly male-oriented, reflected in boxing gear being designed to cater to men.

Women's boxing celebrates the strength and resilience it takes to be a fighter, both in and out of the ring. Our brand strives to design gear that reflects the style and personality of every fighter, from novice to professional.

Our equipment and apparel are made specifically for women by women. Our collections are designed by fashion designers so that they're stylish, and product designers, so that they offer high-performance protection. This means we keep your style and fit in mind!

Boxing may be seen as a male-dominated industry, and due to that most equipment and apparel on the market still cater to men. Our gloves have been tested to protect smaller hands and wrists in training. We've made adjustments in the hand and wrist enclosures in order to better protect women's bone density and structure.

Ko Studio was established in 2021.

We are based in Ontario, Canada.

We don’t have a physical store at the moment, but we’re planning and brainstorming for pop-ups in the future.

Yes, to contact customer service, just leave a message on our contact page here or email hailey@kostudio.co.

Yes, you can find us on Facebook, Instagram, and TikTok.

Right now, we’re currently only available online at our store. 

Yes, we make customized gloves. Feel free to contact our customer service (hailey@kostudio.co) for any request. Take note though that they will be more expensive and will take longer to arrive.

You can follow or subscribe to any of our social media channels like Facebook, Instagram, and TikTok to stay updated. Additionally, you can also subscribe to our email list to get alerts on new releases and promotions.

Yes, just subscribe to our email list and we’ll send you a discount code.

Yes, we have a 2-month warranty on our boxing gloves. You can read more here.

Ordering and Payment

Simply browse through our selection, add your favorite products to your cart, seamlessly proceed to checkout, enter your details, and securely complete your purchase.

We accept a variety of payment methods including credit and debit cards, Apple Pay, Google Pay, Shop Pay, and PayPal for your convenience.

You can trust that your credit card information is secure when shopping on Ko Studio's website. We implement robust security measures to safeguard your sensitive data.

Yes, PayPal is one of our accepted payment options.

No, we don’t accept any kind of cryptocurrencies as a payment option.

There's no minimum order requirement. However, to enjoy free shipping, your order should total $175 USD or more.

Yes. We've teamed up with Sezzle for easy installment payments.

Our default currency is USD, but you can easily toggle to other currencies using the app on the right side of our website and can choose from USD, CAD, GBP, EUR, and AUD.

Creating an account is optional – you can place an order hassle-free without one. However, we recommend creating an account to conveniently save your details for future orders, streamlining your checkout process.

Once your order is placed, changes cannot be made directly. However, if your order hasn't been fulfilled, you can reach out to our customer service team (hailey@kostudio.co) to request changes. Please note that we cannot guarantee immediate updates. 

At the moment, we don’t offer gift wrapping or customized packing for orders.

Please note that depending on your location, additional customs fees may apply.

Yes, we offer wholesale or bulk purchasing options. Please contact partnerships@kostudio.co for the details.

Shipping & Tracking

Yes, we offer free shipping on orders of USD 175 and up.

Shipping depends on your location. We suggest placing a "fake" order on our website, and you should get a shipping quote in the payment section before you actually place the order.

As for now, we don’t offer expedited shipping options.

We use USPS for orders heading to the USA and Canada Post for orders in Canada. For international orders, we use couriers like PostNL and APC.

Yes, we ship to all countries except those in South Africa.

Yes, just input that as your shipping address when you order from us.

As of now, we don’t offer extra services with the courier.

We usually need 1-7 business days to process and ship your orders.

Here are the estimated shipping timeframes for our products:

Canada: 5-7 business days

America: 7-10 business days

International: 7-20 business days

Please note that these are approximate delivery times and may vary depending on factors such as location and customs processing.

Once your order is placed, direct changes aren't possible. However, if your order hasn't been fulfilled, you can contact our customer service team (hailey@kostudio.co) to request address changes. Please note that we can't guarantee immediate updates. As such, please make sure to double-check your orders before checking out.

To monitor your package's progress, you have two options: visit your selected courier's tracking page and input your tracking number, or utilize our tracking page by entering the same number here.

If your tracking information isn't updating, feel free to reach out to your selected courier for updates. Alternatively, our customer service team (hailey@kostudio.co) is also available to assist you.

If you haven't received your order, please contact your courier directly for assistance on the necessary steps to take. As we don't have control over shipping, they will be best equipped to help you track down your package. Alternatively, our customer service team (hailey@kostudio.co)  is also available to assist you in directing you to your courier.

During periods of high order volumes or peak times, shipping delays may occur due to increased demand. We appreciate your patience and understanding during these times.

Cancellations, Returns & Exchanges

Please contact our customer service team at hailey@kostudio.co immediately for help in canceling your order. Kindly note that once your order has been fulfilled, cancellation may not be possible.

You're welcome to cancel your order with us as long as it hasn't been fulfilled yet. Our processing times usually range from 1-7 business days.

If your order hasn't been fulfilled yet, you can contact customer service (hailey@kostudio.co), and we can assist you in canceling specific items. However, once the order has shipped, cancellation is no longer possible.

Please contact our customer service at hailey@kostudio.co, and we will be happy to assist you in resolving the issue.

Please contact our customer service at hailey@kostudio.co, and we will be happy to assist you in resolving the issue.

You can initiate a return by contacting our customer service at hailey@kostudio.co.

Please note that we only accept returns within 14 days of delivery.

Personalized or custom-made items cannot be returned to Ko Studio.

We're happy to assist you in exchanging the item for one of similar value or providing a refund once we receive the returned item. However, please note that we do not cover the shipping fee.

To be eligible for a return, items must be unworn, unused, and with tags still intact.

We accept returns only for items that are unworn, unused, and still have their tags intact, along with the original packaging. Please note that items returned without their original packaging or tags will not be accepted.

Items must be unused or unworn to be eligible for returns. However, we do accept items that were worn briefly for trying out, provided they are not heavily used.

Yes, you can exchange the item as long as it is of equal value or less to your original order.

You are responsible for covering the shipping fee for returning the items to us and the shipping fee for us to resend the item to you.

You can initiate an exchange by contacting our customer service at hailey@kostudio.co.

Yes, we offer refunds for returned items.

The processing time for a refund depends on the customer’s case. We initiate the refund once we receive the item, which may take approximately 10-30 business days.

We process refunds through the payment method you used for the original purchase.

All purchases made with a discount code are only eligible for return for store credit or exchange with an item of equal or lesser value.

Yes, you can exchange an item for store credit instead of a refund.

Unfortunately, we do not accept returns for items purchased with gift cards or store credit.