Shipping Insurance Plan

Processing Time
Orders take 1–7 business days to process and ship.

Delivery Times
Once shipped, estimated delivery times are:
- Canada: 5–7 business days
- USA: 7–10 business days
- International: 7–20 business days
These are estimates and may vary with location, customs, and peak seasons.

Carriers
We ship with USPS for USA orders and Canada Post for Canadian orders. International orders ship with couriers such as PostNL and APC.

Where We Ship
We ship worldwide, except to South Africa.

Shipping Costs
Shipping is calculated at checkout based on your location. We do not currently offer free or expedited shipping.

Taxes & Duties
Any customs duties, taxes, or fees charged by your country are the customer's responsibility.

Order Changes & Address Accuracy
Please double-check your address and order before checking out. If you need to change something, email hailey@kostudio.co as soon as possible. Changes can only be made before your order ships.

Tracking
Track your order on your carrier's website or on our tracking page at kostudio.co/pages/track-your-order.

Lost, Stolen, or Delayed Packages
Delivery is handled by third-party carriers, so for lost, stolen, delayed, or "delivered but not received" packages, please contact the carrier directly. We're happy to help point you to the right carrier contact at hailey@kostudio.co.

Undeliverable Packages
If a package is returned to us as undeliverable, resending it may incur additional shipping fees. Refunds for undeliverable packages follow our Refund & Exchange Policy.